This Refund Policy explains the circumstances under which High Impact ("High Impact," "we," "us," or "our") may provide refunds for purchases made through the High Impact app and related services.
This policy applies to purchases made directly through High Impact. Purchases made from independent marketplace providers are subject to the refund and cancellation policies of those providers.
Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws.
1. General Refund Policy
Refund eligibility depends on the type of product, course, event, or service purchased.
Where a specific refund or cancellation policy is displayed at the time of purchase, that policy will apply to that purchase.
If no specific policy is provided, the terms below will apply.
2. Courses and Digital Content
Courses, programs, educational materials, and other digital content purchased directly through High Impact may become available immediately after payment.
Once digital content has been purchased and access has been provided, the purchase is generally non-refundable, except where:
- A refund is specifically offered at the time of purchase
- High Impact is unable to provide the purchased content or service
- A technical issue prevents reasonable access to the purchased content and the issue cannot be resolved
- A refund is required under applicable law
By completing a purchase for digital content, you acknowledge that access may be provided immediately and that the purchase may not be refundable once access has been provided.
If a course or digital program is cancelled by High Impact before it begins, registered participants may be eligible for a refund or another available option, as communicated by High Impact.
3. Events
Event registration purchases are subject to the cancellation and refund terms displayed at the time of registration.
If no specific event refund policy is provided:
- Cancellation requests made more than 14 days before the event may be eligible for a refund.
- Cancellation requests made 7 to 14 days before the event may be eligible for a partial refund or credit, at High Impact's discretion.
- Cancellations made less than 7 days before the event may be non-refundable.
If High Impact cancels an event, registered participants will generally be offered a refund, transfer, or another reasonable option, subject to the circumstances and applicable law.
If an event is postponed, High Impact may offer registered participants the option to transfer their registration to the rescheduled event or request a refund where applicable.
4. Marketplace Purchases
The High Impact marketplace may feature independent businesses, professionals, service providers, products, programs, and other offerings.
Marketplace providers are responsible for establishing their own refund, cancellation, exchange, return, and service policies.
When you purchase a product or service directly from a marketplace provider, that provider's refund and cancellation policy applies to your purchase.
You should review the applicable provider's policies before completing a purchase.
High Impact does not establish or guarantee the refund policy of an independent marketplace provider.
Where a marketplace provider is responsible for the sale, delivery, appointment, or service, any refund request should generally be directed to that provider.
If High Impact processes or facilitates the payment for a marketplace transaction, High Impact may assist with the payment or refund process where appropriate, but the provider's applicable refund and cancellation policy will continue to govern the purchase, subject to applicable law.
5. Duplicate or Unauthorized Charges
If you believe you were charged more than once for the same purchase or that a transaction was unauthorized, contact us as soon as possible at:
We may request information necessary to investigate the transaction.
6. Technical Problems
If a technical problem prevents you from accessing a paid course, event registration, or other purchased digital service, please contact us.
We will make reasonable efforts to resolve the technical issue.
Depending on the circumstances, we may provide access, restore access, extend access, provide a credit, or issue a refund where appropriate.
7. How to Request a Refund
For purchases made directly through High Impact, refund requests should be submitted to:
Please include:
- Your full name
- Email address associated with your High Impact account
- Date of purchase
- Name of the course, event, product, or service
- Transaction or order information, if available
- Reason for the refund request
For marketplace purchases, please first contact the applicable marketplace provider in accordance with their refund or cancellation policy.
Submitting a refund request does not guarantee that a refund will be approved.
8. Refund Processing
If a refund is approved by High Impact, it will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your bank, credit card company, payment provider, or other financial institution.
High Impact is not responsible for delays caused by third-party financial institutions.
9. Third-Party Payment Providers
Payments may be processed through third-party payment providers such as Stripe.
A refund processed by High Impact may take additional time to appear depending on the payment provider and the financial institution associated with your payment method.
10. Consumer Rights
Nothing in this Refund Policy is intended to remove, restrict, or replace any consumer rights or statutory refund rights that apply to you under applicable law.
Where applicable law provides you with a right to a refund, cancellation, withdrawal, return, or other remedy, those rights will apply regardless of the terms of this policy.
11. Changes to This Refund Policy
We may update this Refund Policy from time to time.
When changes are made, we will update the Effective Date at the top of this policy.
Where required by law, we will provide notice of material changes.
12. Contact Us
For questions about refunds or cancellations, contact:
High Impact
An initiative connected to High Impact Women
Email: highimpactwm@gmail.com